Wizitpay BNPL Closure – Merchant FAQs

1. What is changing?

The Wizitpay, the Buy Now, Pay Later product will no longer be available for customers to use for new transactions.

2. Why is Wizitpay closing?

We’re simplifying our product range and focusing on services that offer the most value to customers. Closing Wizitpay helps us streamline and improve the products we’ll continue to offer, including Wizitcard and PowerUp.

3. Will this affect settlements already paid to merchants?

No. All completed Wizitpay transactions have already been settled to merchants as normal. The closure of the BNPL product does not impact past settlements or reconciled transactions.

4. Do merchants need to manage customer repayments?

No. Wizit will manage all customer communications, assistance, repayments, hardship requests, and collections directly. Merchants are not required to take any action related to customer balances.

5. What actions do merchants need to take?

To ensure a seamless experience for your customers, merchants will be required to complete the following:

• Install the most recent version of the Wizit plugin.
• Remove any Wizitpay in-store signage.
• Remove website content that refers to Wizitpay or Wizit Buy Now, Pay in Four.
• Communicate this change to all relevant staff.

6. What should staff tell customers who ask about Wizitpay BNPL?

Staff can advise customers that:

• Wizitpay is no longer available for new transactions.
• Existing customers can continue making repayments through the Wizit app.
• For questions about balances or repayments, customers should contact Wizit directly via the Wizit app or Wizit customer support.

7. Will Wizit provide alternative payment options?

Yes. While Wizitpay will no longer be available, Wizit continues to offer other payment solutions, such as Wizitcard. Wizitcard is an interest free forever credit card with a simple monthly fee and is available anywhere Mastercard is accepted. Customers can apply directly through the Wizit app or online at the Wizit website.

8. Will there be any changes to fees or merchant agreements?

No changes to existing merchant fees or historical agreements are required as a result of this change. If any future changes apply, Wizit will communicate these separately.

9. What happens if a customer requires assistance?

All customer enquiries and assistance will be handled directly by Wizit. Merchants should direct customers to Wizit customer support.

10. Where can merchants get assistance or more information?

If you have questions or require assistance with removing Wizitpay from your systems or materials, please contact Merchant Support on 1300 730 522 or email merchants@wizit.money.