Feedback & Complaints

We want to hear from you directly and value your feedback.

Wizit is here to help. If we haven't lived up to your expectations, we probably haven't met our own high standards and we would like to know about it.

If you were impressed by your experience, we love sharing the feedback with our Team Members, so please tell us how Wizit helped you.

Fill out the form below or scroll down for more contact information:

Call us

1300 730 522

Monday to Friday
8:30am – 5:00pm (AEST)

Email

hello@wizit.money

Mail

GPO Box 4475
Sydney NSW 2001

If you remain dissatisfied, you can contact our Customer Care team by:

  Calling 1300 768 621
  Completing and submitting the form at the top of this page
  Emailing customercare@creditcorp.com.au
  Writing to us at:
  Credit Corp
  Customer Care
  GPO Box 4475
  Sydney, NSW, 2001
  Fax your complaint to 1300 483 926

 

A notification will be sent to you within 24 hours to confirm the receipt of your complaint.

Your complaint will be investigated by a Customer Care Officer and a written response will be provided to you.

If you have any questions or concerns about our findings, or if you require further information or clarification from us, please do not hesitate to contact the Customer Care team on 1300 768 621. Our business hours are from 8:30am – 5:00pm, Sydney time. We are closed on national Australian public holidays.

If you are dissatisfied with the outcome reached with our Customer Care team, you can go to our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA), for a free and independent dispute resolution service.

AFCA’s service does not cost you anything and they will help resolve the complaint.

You can contact AFCA by calling 1300 56 55 62, or through AFCA’s website (www.afca.org.au.) or by writing to: AFCA, GPO Box 3, Melbourne VIC 3001

Credit Corp Financial Services Pty Limited trading as WizitMoney (ABN 39 146 525 706) Australian Credit Licence (400871) | Credit Corp Financial Services Pty Limited is a member of AFCA, member #43582.

Design and Distribution Obligations

As a responsible issuer and distributor of financial products, Credit Corp Financial Services Pty Limited designs its products so they are likely to be consistent with the likely objectives, financial situations and needs of the consumers for whom they are intended, and takes steps to ensure that consumers are receiving products that are likely to be consistent with their likely objectives, financial situation and needs. We have prepared a Target Market Determination in accordance with the Design and Distribution Obligations under Pt 7.8A of the Corporations Act 2001. A copy may be obtained free of charge by writing to us at PO Box 4475, Sydney, NSW, 2001, emailing us at hello@wizit.money, or calling us toll free on 1300 730 522.

^Shop anywhere Mastercard is accepted.

We acknowledge the Traditional Custodians of the land on which we work and live and their connection to land, sea and community. We pay our respect to their Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Wizit