Thank you

Thank you for sending us feedback.

Phone: 1300 730 522
Postal Address: GPO Box 4475, Sydney, NSW, 2001
Location: Level 15, 201 Kent Street, Sydney NSW 2000
Office Hours: 8:30am – 5:00pm (AEST) Monday to Friday
Email: hello@wizit.money
Fax: 1300 130 757

Customer Care
Phone: 1300 768 621
Postal Address: GPO Box 4475, Sydney, NSW, 2001
Location: Level 15, 201 Kent Street, Sydney NSW 2000
Office hours: 8am - 5pm Monday to Friday
Email: customercare@creditcorp.com.au
Fax: 1300 130 757

Our Complaint Process

If you are unhappy with your experience with Credit Corp we suggest you let us know as soon as possible asking to speak with a supervisor.

If you remain dissatisfied, you can contact our Customer Care team by:


Calling 1300 768 621
Completing and submitting a complaint form
Emailing customercare@creditcorp.com.au
Writing to us at:
Credit Corp
Customer Care
GPO Box 4475
Sydney, NSW, 2001
Fax your complaint to 1300 483 926


A notification will be sent to you within 1 working day to confirm the receipt of your complaint.

Your complaint will be investigated by a Customer Care Officer and a written response will be provided to you.

If you have any questions or concerns about our findings, or if you require further information or clarification from us, please do not hesitate to contact the Customer Care team on 1300 768 621. Our business hours are from 8:30am – 5:00pm, Sydney time. We are closed on national Australian public holidays.

If you are dissatisfied with the outcome reached with our Customer Care team, you can go to our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA), for a free and independent dispute resolution service.

AFCA’s service does not cost you anything and they will help resolve the complaint.

You can contact AFCA by calling 1300 56 55 62, or through AFCA’s website (www.afca.org.au.) or by writing to: AFCA, GPO Box 3, Melbourne VIC 3001

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.

 

 

Credit Corp Financial Services Pty Limited trading as WizitMoney (ABN 39 146 525 706) Australian Credit Licence (400871) | Credit Corp Financial Services Pty Limited is a member of AFCA, member #43582.

Design and Distribution Obligations

As a responsible issuer and distributor of financial products, Credit Corp Financial Services Pty Limited designs its products so they are likely to be consistent with the likely objectives, financial situations and needs of the consumers for whom they are intended, and takes steps to ensure that consumers are receiving products that are likely to be consistent with their likely objectives, financial situation and needs. We have prepared a Target Market Determination in accordance with the Design and Distribution Obligations under Pt 7.8A of the Corporations Act 2001. A copy may be obtained free of charge by writing to us at PO Box 4475, Sydney, NSW, 2001, emailing us at hello@wizit.money, or calling us toll free on 1300 730 522.

^Shop anywhere Mastercard is accepted.

We acknowledge the Traditional Custodians of the land on which we work and live and their connection to land, sea and community. We pay our respect to their Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Wizit